Activity 3

Professional Email Communication

Students master tone, structure, and conventions of professional emails for enquiries, complaints, follow-ups, and apologies.

Pre-Intermediate to Advanced 60–90 min 3 Sub-Activities

Sub-Activities

1
Email Anatomy and Tone Analysis
Not Started 1 Exercise

Present pairs of emails (formal vs. informal) on the same topic. Students identify differences and build a tone reference chart.

2
Scenario-Based Email Drafting
Not Started 1 Exercise

Each student drafts an email for a specific scenario, then swaps with a partner for tone and structure review.

3
Reply Chain Challenge
Not Started 1 Exercise

Students respond to an increasingly complex email thread, maintaining consistency and professionalism.

Business Negotiation Sim… Case Study Analysis and …
Materials
  • Sample
  • Email
  • Bank,
  • Tone
  • Comparison
  • Chart,
Assessment
Peer evaluation rubrics
Instructor observation
Interactive exercises
Self-reflection