Activity 10

Business Telephone and Video Calls

Students practice telephone and video call etiquette including opening, clarifying, summarising, and closing calls professionally.

Pre-Intermediate to Intermediate 60–90 min 3 Sub-Activities

Sub-Activities

1
Call Opening and Closing Drills
Not Started 1 Exercise

Teach standard phrases for answering, transferring, holding, and closing calls politely.

2
Information Gap Calls
Not Started 1 Exercise

Pairs sit back-to-back to simulate real calls, exchanging information to complete their records.

3
Problem-Solving Call Simulation
Not Started 1 Exercise

Students navigate obstacle calls (unavailable person, misunderstanding, rescheduling) and record for self-review.

Product Launch Planning Financial Literacy and R…
Materials
  • Call
  • Scripts,
  • Role
  • Cards,
  • Phone/video
  • Call
Assessment
Peer evaluation rubrics
Instructor observation
Interactive exercises
Self-reflection